In detail
Honest timelines, real couriers.
We dispatch from Nairobi the same day if your order is paid and confirmed before 14:00 EAT, the next morning otherwise. From there, time depends on where you are. The table below reflects what we actually see, not the marketing version.
Warehouse Dispatch Guarantee
All orders are dispatched (shipped from the warehouse) within 7 working days of order placement.
All product prices exclude delivery and courier shipping charges. Courier transit timelines apply after dispatch.
Delivery windows
By region
| Where you are | Expect |
|---|---|
| Nairobi metro (CBD, Westlands, Kilimani, Kileleshwa, Karen, Lavington, Eastlands) | 24–48 hours |
| Kiambu, Machakos, Kajiado (peri-Nairobi) | 24–72 hours |
| Mombasa, Kisumu, Nakuru, Eldoret (major cities) | 2–3 business days |
| Western Kenya: Kakamega, Kisii, Bungoma, Busia | 2–4 business days |
| Coastal towns, Mt. Kenya region, Rift Valley counties | 3–5 business days |
| Far-flung counties (Lodwar, Mandera, Lamu, Marsabit) | 4–7 business days |
02
Couriers we use
Within Nairobi metro: motorcycle riders, contactless drop, signed receipt. Across counties: G4S Courier or Wells Fargo. Far-flung addresses: Posta EMS with G4S last-mile where available. We pick the route that actually delivers, not the cheapest one, and absorb the difference.
03
Tracking
Every order gets a unique order number (looks like LL-2026-000123). Visit loveli-luxury.vercel.app/track/<your-order-number> any time to see status, courier reference, and expected delivery. No login required. The order number is enough.
04
If a delivery is late
Ping our Concierge on WhatsApp with the order number. We chase the courier and reroute on our side; you don't sit on hold. If your delivery is more than 48 hours beyond the window above, we waive the next dispatch fee on your next order.